VIP Refund Policy
Thanks for partnering with Innovative Construction Inspection, Sjur Solutions, and the Video inspection Pro application.
If you are not entirely satisfied with your purchase, we're here to help.
Send us an email with the date, amount charged, and the contractor name for any disputed charge to your credit card. Please include an explanation of the dispute in the email along with pertinent details such as the permit number, job address, etc.
Once we receive your email, we will review the disputed charge. If the dispute is related to an inspection decision, then we may also review the inspection with the contractor.
If the dispute is valid and the credit card should not have been charged, then we will initiate a refund to the credit card.
We will send the money back immediately; but, your card company may take up to 48 hours to claim the funds. After that, they allow themselves up to 30 days to apply the credit to your account; however, card issuers are very understanding about credits and will usually apply them much sooner. For more information on how long it takes your card issuer to apply credits, please contact your card issuer.
If you would like to initiate a dispute or check on the status of the dispute, email info@SjurSolutions.com. You can also call us at (888) 820-1180. We are available Monday thru Friday from 8:00 AM thru 5:00 PM Eastern Standard time.
Effective as of April 21, 2018